What is a cookie?
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
We use cookies to help us to improve our site and to provide us with information about usage of the website. Certain third parties also place cookies on your device when you browse our website.
How we use cookies
Cookies we use on our website can fall into one of the following categories:
- Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.
- Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.
Our website may save cookies on your device as soon as you visit any page unless you have set your browser to refuse cookies. We use a number of suppliers who may also set cookies on or for their websites. LOOPLA does not control the dissemination of these cookies; these are cookies found in other companies’ internet tools which we are using to enhance our site, for example Twitter have their own cookies, which are controlled by them.
You should check the third-party websites for more information about these and how to deactivate them (see below).
Cookies we use on our website and the purposes they serve:
| Provider | Cookie | Expiry | Purpose | More Info |
| Google Analytics | _gid _gat_gtag_UA_208535259_1 _ga | _gid and _gat last up to one day. _ga expires in more than 12 months. | These third-party cookies are saved to your device to allow us to use the Google Analytic service. They collect anonymous information on how visitors use our site. We use these to create website usage reports including the number of visitors, which websites they have come from to get to our site and the pages that were visited. | Google Privacy Policy |
| Loopla | searchRadius | Up to one day. | Cookie used for storing current user chosen search radius. | Loopla Privacy Policy |
| Loopla | choosenView | Up to one day | Cookie used for storing current user chosen view (List or Map view). | Loopla Privacy Policy |
| Loopla | PHPSESSID | Up to one day. | PHP Session ID used to identify user when communicating to back end API. | Loopla Privacy Policy |
| Mixpanel | _mp | Mixpanel cookies are used to collect data about how you use our website. This data informs how we improve your experience, refine our offerings, and build a better website overall. | Loopla Privacy Policy | |
| Hotjar | _hj | Varies from 100ms – 365 days | We use these third-party cookies ino rder to better understand our user’s experience and needs as well as allowing us to optimise the service. | Hotjar Privacy Policy |
| Hotjar | _hjSessionUser_{site_id} | 365 days | Set when a user first lands on a page. Persists the Hotjar User ID which is unique to that site. Hotjar does not track users across different sites. Ensures data from subsequent visits to the same site are attributed to the same user ID. JSON data type. | Hotjar Privacy Policy |
| Hotjar | _hjHasCachedUserAttributes | Session duration | Enables Hotjar to know whether the data set in _hjUserAttributes Local Storage item is up to date or not. Boolean true/false data type. | Hotjar Privacy Policy |
| Hotjar | _hjUserAttributesHash | 2 minutes duration, extended every 30 seconds. | Enables Hotjar to know when any User Attribute has changed and needs to be updated. Content hash data type. | Hotjar Privacy Policy |
| Hotjar | _hjUserAttributes – local storage item | No explicit expiration. | Stores User Attributes sent through the Hotjar Identify API. No explicit expiration. Base64 encoded JSON data type. | Hotjar Privacy Policy |
| Hotjar | hjViewportId – session storage item | Session duration. | Stores user viewport details such as size and dimensions. UUID data type. | Hotjar Privacy Policy |
| Hotjar | hjActiveViewportIds – local storage item | Stores an expirationTimestamp that is used to validate active viewports on script initialization. | Stores user active viewports IDs. JSON data type. | Hotjar Privacy Policy |
| Hotjar | _hjSession_{site_id} | 30 minutes duration, extended on user activity. | Holds current session data. Ensures subsequent requests in the session window are attributed to the same session. JSON data type. | Hotjar Privacy Policy |
| Hotjar | _hjCookieTest | Under 100ms duration, cookie expiration time set to session duration | Checks to see if the Hotjar Tracking Code can use cookies. If it can, a value of 1 is set. Deleted almost immediately after it is created. Boolean true/false data type. | Hotjar Privacy Policy |
| Hotjar | _hjLocalStorageTest | Under 100ms duration, cookie expiration time set to session duration | Checks if the Hotjar Tracking Code can use Local Storage. If it can, a value of 1 is set. Data stored in _hjLocalStorageTest has no expiration time, but it is deleted almost immediately after it is created. Boolean true/false data type. | Hotjar Privacy Policy |
| Hotjar | _hjSessionStorageTest | Under 100ms duration, cookie expiration time set to session duration | Checks if the Hotjar Tracking Code can use Session Storage. If it can, a value of 1 is set. Data stored in _hjSessionStorageTest has no expiration time, but it is deleted almost immediately after it is created. Boolean true/false data type. | Hotjar Privacy Policy |
| Hotjar | _hjTLDTest | Session duration. | Hotjar tries to store the _hjTLDTest cookie for different URL substring alternatives until it fails. Enables us to try to determine the most generic cookie path to use, instead of page hostname. It means that cookies can be shared across subdomains (where applicable). After this check, the cookie is removed. Boolean true/false data type. | Hotjar Privacy Policy |
| Hotjar | _hjClosedSurveyInvites | 365 days duration. | Set when a user interacts with a Link Survey invitation modal. Ensures the same invite does not reappear if it has already been shown. List of Survey IDs, URL encoded. | Hotjar Privacy Policy |
| Hotjar | _hjDonePolls | 365 days duration. | Set when a user completes an on-site Survey. Ensures the same Survey does not reappear if it has already been filled in. 365 days duration. List of Survey IDs, URL encoded. | Hotjar Privacy Policy |
| Hotjar | _hjMinimizedPolls | 365 days duration. | Set when a user minimizes an on-site Survey. Ensures that the Survey stays minimized when the user navigates through your site. List of Survey IDs, URL encoded. | Hotjar Privacy Policy |
| Hotjar | _hjShownFeedbackMessage | One day duration. | Set when a user minimizes or completes a Feedback widget. Ensures the Feedback widget will load as minimized if the user navigates to another page where it is set to show. Boolean true/false data type.. | Hotjar Privacy Policy |
How to stop or modify cookies
The web browsers you are currently using will allow you to have some control over the saving of cookies on your computer, tablet or smartphone through your browser settings. For further information about cookies, including how to view which cookies have been saved to your device as well as how manage, delete and block cookies, visit www.allaboutcookies.org/manage-cookies/.
You can choose which analytical, functionality and targeting cookies we can set by clicking on the button(s):
Analytical or performance cookies OFF
Functionality cookies OFF
Targeting cookies OFF
However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.