These Terms tell you the rules for using our website www.loopla.com (the Website).
These Terms were last updated on 11 March 2024.
Click on the links below to go straight to more information on each area:
1 By using our Website you accept these terms
2 Information about us and our website
3 Information about these terms and when they apply to you
4 Other terms that may apply to you
5 Your account
6 Submitting a Booking Request or Making a Booking
7 Payment
8 Changing or cancelling a Booking
9 Disputes and refunds
10 Changes to our Website
11 Suspending or withdrawing our Website
12 The information on our Website
13 We are not responsible for websites that we link to
14 Third-party events
15 Your use of our Website
16 User-generated content & reviews
17 Rewards
18 Competitions
19 Viruses
20 Linking to our Website
21 Our responsibility for loss or damage suffered by you
22 General
1 By using our Website you accept these terms
1.1 These terms govern the provision of the Website by us and its use by you. Please read these terms carefully, as by using the Website, you confirm that you accept the relevant terms that govern your use of the Website, and that you agree to comply with them. If you do not agree, you must not use the Website.
1.2 We recommend that you print a copy of the Terms for future reference.
2 Information about us and our website
2.1 Loopla: www.loopla.com is provided by Mas & Pas Limited, trading as LOOPLA (we or us). We are registered in England and Wales under company number 11130731 and our registered office address is First Floor Office, 3 Hornton Place, London, United Kingdom, W8 4LZ.
2.2 If you have any queries about these Terms, or about the Website, you can contact us by emailing [email protected].
3 Information about these terms and when they apply to you
3.1 You will be asked to accept the entirety of these terms, not just those relating to Website use (the Terms), during the registration process when you sign up for an account.
3.2 We may change these Terms from time to time by amending this page. We will notify you by email if significant changes are made, using the email address that you provided to us when you created an account. Your continued use of the Website signifies your acceptance of the Terms as modified. If you do not accept the changes to the Terms, then please do not continue to use the Website.
3.3 Please note that these Terms, their subject matter and their formation are governed by the laws of England and Wales. You and we both agree that the courts of England and Wales will have exclusive jurisdiction over any dispute arising out of or in connection with these Terms. Individuals based in Scotland or Northern Ireland may choose to bring proceedings in their own respective jurisdiction.
4 Other terms that may apply to you
4.1 These Terms may refer to the following additional terms, which also apply to your use of the Website:
• Privacy Policy;
• Cookie Policy; and
• Competition Terms and Conditions (if you enter a live competition).
4.2 If you make a Booking through any link on our Website, the Event Organiser’s (the Event Organiser) own terms and conditions will apply to your purchase. You should make sure you read those terms and conditions carefully before completing your purchase. We are not responsible for the Event Organiser’s compliance with its own terms and conditions.
5 Your account
5.1 Before making a Booking, you will need to create an account on the Website, and you will be asked for personal information when creating an account. You do not need an account to submit a Booking Request directly to the Event Organiser, but you will be asked to provide an email address, which we will only use in accordance with clause 5.5.
5.2 Please note that when you create an account, we will send you a verification link, and you will need to verify your account before you are able to make a Booking.
5.3 When you submit a Booking Request or make a Booking, the Event Organiser may ask you to provide further information. If you fail to provide the information within a reasonable timeframe, as may be requested by the Event Organiser, the Event Organiser may not be able to fulfil your Booking Request or honour your Booking. Please refer to the relevant Event Organiser’s terms and conditions for details.
5.4 You must be eighteen (18) years or older to have an account.
5.5 We will only use any of your personal data that we collect, as set out in our Privacy Policy.
5.6 If you register for an account on our Website, you must ensure that only you use your account and you must not disclose your login details to any other person. You are responsible for keeping your login details or any other piece of information provided as part of our security procedures, safe and secure.
5.7 We have the right to suspend, disable or delete your account at any time if you have failed to comply with any of the provisions of these Terms, have otherwise misused the Website or if we reasonably believe disabling or deleting your account is necessary to protect us or other users. If we close your account, we will notify you and you can contact us within fourteen (14) days from closure to ask us to download and provide you with a copy of the data associated with your account.
5.8 If you know or suspect that anyone other than you knows your login details, you must promptly notify us at [email protected],and we are not responsible for any losses that you suffer as a result, unless the person using your password obtained it because we did not keep it secure.
5.9 We reserve the right to disable or terminate your account if you have failed to log into your account for a period of twelve (12) months. We will notify you by email in advance of disabling or terminating your account.
5.10 If you would like to delete your account at any time, then please notify us at [email protected], and we will action this for you.
6 Submitting a Booking Request or Making a Booking
6.1 Our Website is a place for you to purchase tickets to various events directly from the Event Organisers who use the Website as a way to connect with customers, and who may vary from time to time. In addition, you may be able to submit Booking Requests in relation to particular events directly with the Event Organiser.
6.2 When visiting the Website, you may have the option to submit a Booking Request, make a Booking.
6.3 In addition to this clause 6, we may also partner with third parties on an affiliate basis from time to time, and we may earn a commission for any Bookings made on such third-party websites via any affiliate links on the Website.
6.4 We are not responsible for the Event Organiser’s use of any personal data that is collected and shared with them as part of a Booking or Booking Request.
Booking Request
6.5 When making a query in relation to booking an event (a Booking Request), please visit the event listing page or event listing card that details the relevant event and submit your Booking Request. You will be asked to fill out some basic contact details. Any personal data that is collected as part of a Booking Request, will be dealt with in accordance with clause 5.5.
6.6 This Booking Request (including the contact details), will be shared with the Event Organiser, and we will send you an email confirmation that your Booking Request has been submitted. It is the Event Organiser that is then responsible for responding to the Booking Request.
Making a Booking
6.7 When making a Booking to purchase tickets to an event (a Booking), please log in to your account, visit the event listing page or event listing card that details the relevant event and choose the number of tickets that you wish to purchase in relation to that particular event.
6.8 Please note that you can only purchase tickets for one event at any one time, and an account is only able to purchase a maximum of ten (10) tickets to any single event.
6.9 When you make a Booking through the Website, we act as an intermediary between you and the Event Organiser, and we are authorised by the Event Organiser to accept payment as an agent on its behalf. Any personal data that is sent to the Event Organiser as part of a Booking, will be dealt with in accordance with clause 5.5.
6.10 By making a Booking, you are contracting directly with the Event Organiser.
6.11 Once your Booking has been placed, payment will be taken, and you will receive a confirmation email directly from us. Your contract with the Event Organiser comes into existence when we send the confirmation email, and this will contain a receipt itemising your Booking. In the case of theatre tickets only, the confirmation email from us will also contain your tickets, and you will not receive a separate email from the relevant theatre company.
6.12 The Event Organiser will then be in touch within twenty four (24) hours of the Booking being made, with any further details in relation to any event, including sharing any further documentation required, such as your tickets.
6.13 Should you have any queries on receipt of your booking confirmation, please contact the Event Organiser directly in the first instance, in accordance with clause 9.
7 Payment
7.1 We are authorised by the Event Organiser to accept payment on their behalf and payment of the price of your Booking to us, which will be made clear to you at checkout, will fulfil your obligation to pay the price to the Event Organiser.
7.2 Payment for all Bookings can be made on the Website via our chosen payment processing provider Stripe and Stripe supported payment methods (as may be updated from time to time) but currently include Visa, Amex, Mastercard or JCB cards, and Apple Pay or Google Pay.
7.3 Once your Booking has been confirmed by us, your chosen payment method will be authorised, and the total amount marked for payment. Payment is then made directly to us acting as agent on behalf of the Event Organiser only. A confirmation email will be sent directly to you, which will contain a receipt for your Booking in the name of the Event Organiser.
7.4 If you do not receive a confirmation for your Booking, please get in touch with [email protected].
7.5 Please note that all payments made are also subject to the terms and conditions of our chosen payment processing provider, Stripe. These can be found on their website.
8 Changing or cancelling a Booking
8.1 If you wish to change or cancel your Booking, please contact the relevant Event Organiser directly, who will deal with your query subject to their own terms and conditions and cancellation policy as noted at term 14.4. Please note that Event Organisers may not be able to provide a refund as some events require the Event Organiser to set aside capacity to fulfil your Booking, which they may not be able to refill if you cancel. Note that Loopla is unable to arrange or facilitate cancellations as your contract is with the Event Organiser, not us.
9 Disputes and refunds
9.1 If there is an issue with your Booking, in the first instance please contact the relevant Event Organiser, who will deal with your query. Please do not contact us first as we have no control or involvement in the fulfilment of your Booking.
9.2 However, if the Event Organiser refuses to engage with your complaint or you are not satisfied with their response, you may wish to get in touch with us at [email protected]. We endeavour to ensure that we partner with Event Organisers who provide a high level of customer satisfaction so your feedback is important to us.
10 Changes to our Website
10.1 We may update the Website from time to time and may change any of the content that is uploaded by us or our licensors at any time, to address our users’ needs or to reflect our business priorities.
11 Suspending or withdrawing our Website
11.1 Our Website is made available free of charge and on an “as is” and “as available” basis.
11.2 We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted, free from errors or omissions. We may modify, suspend, discontinue, withdraw, or restrict the availability of all or any part of our Website at any time without any liability to you. We will try to give you reasonable notice of any suspension or withdrawal, but this may not always be possible.
11.3 You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.
12 The information on our Website
12.1 Our Website contains content and listings including information about events and business services. All content is provided for general information only. It is not intended to amount to advice (including but not limited to medical advice) on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website. We are not responsible for the consequences of any actions you take, or do not take, in reliance on any of the information on our Website.
12.2 All information regarding events displayed on the Website has been provided to us by the Event Organisers and is published by us in good faith. Although we make reasonable efforts to update the information on our Website, we are not responsible for, and make no representations, warranties or guarantees, whether express or implied regarding, the accuracy or completeness of this information, or whether it is up to date.
12.3 If we discover that any information provided to us by an Event Organiser is inaccurate, incomplete, or misleading, we will remove it.
13 We are not responsible for websites that we link to
13.1 Our Website may contain links to other sites and resources provided by third parties. These links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
13.2 We have no control over the contents of those sites or resources. Your use of those sites or resources will be subject to the terms and conditions applicable to those sites or resources and you should read those terms and conditions carefully before using those sites or resources.
14 Third-party events
14.1 On our Website, we may list activities, clubs, classes and events and the times and details of such events. Whilst we may, where possible, take reasonable steps to ensure that the Event Organiser of such events are legitimate and reliable, we are not responsible for conducting verification of the Event Organisers and events and we provide no guarantee as to their quality or reliability. It is your responsibility to carry out your own checks and to make sure that you verify that the details we have provided are correct before attending the event.
14.2 If we become aware that any event or Event Organiser we list on our Website is irresponsible, unreliable, or illegitimate, we may in our discretion remove that event or Event Organiser from our Website but shall have no responsibility or liability to you in respect of any such event or Event Organiser. Our listing of an Event Organiser shall not be interpreted as an endorsement of that Event Organiser.
14.3 Events posted on the Website by Event Organisers or any other third party are not endorsed or approved by us. We have not checked or vetted any classes or providers or the date, time or location of the event and the Event Organiser is responsible for the content of any listing and for the classes and events themselves. Please make sure you make own enquiries about any such Event Organiser classes or events to make sure they are suitable.
14.4 If you submit a Booking Request or make a Booking through the Website, the Event Organiser’s own terms and conditions will apply. You should make sure you read those terms and conditions carefully before submitting a Booking Request or completing your Booking. We are not responsible for the Event Organiser’s compliance with its own terms and conditions.
15 Your use of our Website
15.1 You may use our Website for lawful purposes only. You agree not to interfere with, disrupt or damage any part of the Website.
15.2 We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You have no intellectual property rights in, or to, the Website, other than the right to use the Website in accordance with these Terms.
15.3 You may print off one copy, and may download extracts, of any page(s) from our Website for your personal use but you must not copy, reproduce, alter, modify, or create derivative works from our Website or any content on it in any other way.
15.4 Our status (and that of any identified contributors) as the authors of content on our Website must always be acknowledged.
15.5 If you print off, copy or download any part of our Website in breach of these Terms, your right to use our Website will cease immediately, and your account will be erased, and you must, at our option, return or destroy any copies of the materials you have made.
15.6 You must not use any part of the content on our Website for commercial purposes without obtaining a licence to do so from us, or our licensors.
15.7 You must not copy the Website (or any part of it) in any way except where such copying is incidental to your use of the Website in accordance with the Terms.
16 User-generated content & Reviews
16.1 Reviews must only be submitted where you have direct experience of the service, product, or event you are reviewing. Any incentive provided by the Event Organiser in exchange for the review must be disclosed. All reviews must be accurate, genuine, and made in good faith and you may be asked to provide back up in the event of a dispute around facts. Any review made maliciously or with the intent of damaging an Event Organiser or event may be removed without notice.
16.2 Our Website includes information and materials uploaded by other users of the Website, including reviews. These materials have not been verified or approved by us.
16.3 The views expressed by other users on our Website do not represent our views or values and we are not responsible for any information or advice given in posts by other users.
17 Rewards
17.1 From time to time, at our sole discretion, we may offer rewards through our Website to users who have registered for an account. These rewards might include, for example, discounts from classes.
17.2 In all cases, the provision and type of rewards are at our sole discretion and we are under no obligation to provide any rewards or any particular type of rewards.
17.3 Offers or promotions provided as rewards (such as discounts) may be time-limited and subject to availability and/or third-party terms (for example the Event Organiser offering the discount). It is your responsibility to check whether any such restrictions or terms apply and to comply with them. We will not be responsible for any third-party terms or any third-party’s decisions in relation to any such rewards.
18 Competitions
18.1 From time to time we may run competitions on our Website. Your participation in any competitions will be subject to the relevant Competition Terms and Conditions, which will be linked to on each competition page and any other terms and conditions that are made known to you as part of the competition.
19 Viruses
19.1 We do not guarantee that the Website will be secure or free from bugs or viruses.
19.2 You are responsible for configuring your information technology, computer programmes and platform to access the Website. You should use your own virus protection software.
19.3 You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored, or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.
20 Linking to our Website
20.1 You may link to our Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
20.2 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
20.3 We reserve the right to withdraw linking permission without notice.
20.4 The website in which you are linking must comply in all respects with the content standards set out in these Terms.
20.5 You must not establish a link to our Website in any website that is not owned by you.
20.6 If you wish to link to or make any use of content on our Website other than that set out above, please contact [email protected].
21 Our responsibility for loss or damage suffered by you
21.1 In accordance with term 14.4, we are not responsible for any issues relating to your Booking or Booking Request, and you should raise any issues relating to your Booking or Booking Request directly with the Event Organiser.
21.2 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaching these Terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accessed the Website, both we and you knew it might happen.
21.3 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors and for fraud or fraudulent misrepresentation.
21.4 Please note that we only provide our Website for domestic and private use. You agree not to use our Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
22 General
22.1 Force Majeure
22.1.1 We shall not be in breach of these Terms nor liable for any delay in performing, or failure to perform, any of our obligations under these Terms if such delay or failure results from events, circumstances or causes beyond our reasonable control.
22.2 We may transfer this agreement to someone else
22.2.1 We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Terms.
22.2.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
22.3 Waiver
22.3.1 Even if we delay in enforcing these Terms, we can still enforce them later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
22.4 Severance
22.4.1 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, invalid, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable remain in full force and effect. If such modification is not possible, the remaining paragraphs will remain in full force and effect.
22.5 Entire agreement
22.5.1 Except where otherwise provided in these Terms, these Terms constitute the entire agreement between you and us, and supersede and extinguish all previous agreements, promises, assurances, warranties, representations, and understandings between them, whether written or oral, relating to their subject matter.
22.6 Third-party rights
22.6.1 No one other than a party to these Terms, their successors and permitted assignees, shall have any right to enforce any of the Terms.